A few things you might be wondering

We know you may have a few questions before placing your order. Here are some of the most common questions about ClearWorx, delivery, and payment.


Where is ClearWorx based?

ClearWorx is Australian owned and operated. Our headquarters are based in Sydney, Australia.

 

How long does delivery take?

Our standard delivery time is approximately 7 business days Australia-wide.

During peak seasonal periods, increased courier volumes may extend delivery times beyond our standard estimate. These delays are industry-wide and outside our direct control.

Please allow up to 14 business days for your order to arrive before contacting our support team.

If your order has not arrived after this timeframe, please contact us and we’ll be happy to investigate the shipment for you.


Is ClearWorx Australian Made?

Not currently. Australian manufacturing is one of our long-term goals. As ClearWorx continues to grow, we plan to reinvest into establishing Australian manufacturing capabilities.

Our goal is to eventually manufacture more of our products in Australia, create local employment opportunities, and contribute to the Australian economy.

 

Do you offer free delivery?

Yes! We offer free delivery Australia-wide on all orders.

No complicated shipping calculations or unexpected delivery charges at checkout.


What payment methods do you accept?

We accept major payment methods to make shopping with ClearWorx simple and convenient.

Depending on availability at checkout, payment options may include:

  • Credit and debit cards
  • PayPal
  • Other supported secure payment methods

 

Is my payment information secure?

Yes. Your payment security is important to us.

Our direct payment gateways adhere to the PCI DSS (Payment Card Industry Data Security Standard), which is managed by the PCI Security Standards Council.

PCI DSS is an industry-wide security standard supported by major payment brands including Visa, Mastercard, American Express, and Discover.


What if I have a problem with my order?

We’re here to help.

If you have an issue with your order, product, or delivery, please contact our customer support team. We’ll do our best to resolve the issue as quickly and fairly as possible.

Your satisfaction is important to us.