At ClearWorx, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we’ll do our best to help.
Return Eligibility
If you would like to return an item, please contact us before sending anything back.
Returns must be approved by ClearWorx before the product is returned.
Depending on the reason for the return, we may ask for your order number, photos, videos, or other information to help us assess your request.
Change of Mind Returns
If you change your mind about your purchase, you may contact us to request a return.
The product must be unused, unopened, and in its original condition and packaging.
Change-of-mind returns are subject to approval and may not be accepted if the product has been opened, used, damaged, or is otherwise unsuitable for resale.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible.
Please provide your order number and, where possible, photographs or videos showing the issue.
We will assess the issue and, where applicable under Australian Consumer Law, arrange an appropriate remedy such as a replacement, repair, or refund.
Shipping costs associated with an approved faulty, damaged, or incorrect product return will be handled in accordance with your rights under Australian Consumer Law.
Refunds
Once your return has been received and approved, your refund will be processed to the original payment method where possible.
Please allow additional time for your bank or payment provider to process the refund.
For approved change-of-mind returns, any applicable original shipping cost may be deducted from the refund as outlined above.
Items That Cannot Be Returned
For hygiene, safety, and product-quality reasons, we may not accept returns for products that have been:
- Opened or used
- Damaged after delivery
- Modified or tampered with
- Returned without prior approval
- Returned without the original packaging where the packaging is reasonably required
This does not affect your rights under Australian Consumer Law.
Australian Consumer Law
Nothing in this Return Policy is intended to exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law.
If a product is faulty, unsafe, does not match its description, or otherwise fails to meet the consumer guarantees that apply to it, you may have rights to a repair, replacement, refund, or other remedy.
How to Request a Return
To request a return, please contact the ClearWorx customer support team with:
- Your full name
- Order number
- Reason for the return
- Photos or videos, if applicable
Please do not send the product back until your return has been approved and you have received return instructions from ClearWorx.
Our Commitment
We believe in treating our customers fairly and handling every return request with care.
If you have any questions about our Return & Refund Policy, please contact the ClearWorx team.